danb Posted May 10, 2024 Posted May 10, 2024 At the moment I can only see owner/used by of assets within service manager (which usually differ to IAO/IAA)- but is there anything that can be done around custom fields or another way of recording IAO/IAA of systems/services within asset management?
James Ainsworth Posted May 10, 2024 Posted May 10, 2024 Hi @danb Thanks for your post. Can I confirm if all that is needed is a field to store a user's name to identify them as the IAO for a particular asset?
danb Posted May 13, 2024 Author Posted May 13, 2024 On 10/05/2024 at 16:19, James Ainsworth said: Hi @danb Thanks for your post. Can I confirm if all that is needed is a field to store a user's name to identify them as the IAO for a particular asset? Yes - 2 fields - IAO and IAA
James Ainsworth Posted May 13, 2024 Posted May 13, 2024 Hi @danb Once those fields are populated, is there any particular way that you plan on working with this information? Will it be mostly for reporting and searching? Will the people that you allocate to these fields always be a Hornbill user (basic or full) or would there be cases where you would manually type in the person's name?
danb Posted May 16, 2024 Author Posted May 16, 2024 thanks for responding @James Ainsworth, they would at least be a basic user within the system (some may also be a full user). Would be for reporting purposes but also im hoping it would indirectly link from configuration management side too, where clicking on the asset you will then see the IAA/IAO - be great to see that from the CM side of things - but doubt that would be possible/asking for too much.
James Ainsworth Posted May 17, 2024 Posted May 17, 2024 Thanks for the feedback @danb That helps with the planning as we look into these fields. 1
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