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Found 4 results

  1. We have noticed that it seems that the LDAP importation tool for adding accounts to Service Manager seems to be broken, although it uploads new accounts correctly it does not seem to update the accounts. When it checks for updates it seems to see a created record and then skip the any updates. Below is the message from our Infrastructure team: "We have updated the import tool to the latest from Hornbill and checked that all attributes are available to the account making the requests from Hornbill. Unfortunately, there seems to be a bug where it is only creating accounts and not updat
  2. Good afternoon, We've only just discovered there is an issue with our main Mailbox in Hornbill, which actually started on Monday evening. This was only discovered today as we've not been receiving any emails, and everyone assumed that someone has already picked up any new requests or updates to tickets to notice that this hasn't been working. It was only until we needed to look back at one of the requests that would have been created yesterday that we discovered this issue. It turns out that on Monday, we've blocked a load of IP addresses. We are concerned that one of the ones we
  3. Hi, I have come in this morning to find that none of the analysts can raise any tickets and are getting the attached error when they try. I can raise tickets (as I have super user access) but this is not a work around I am comfortable with. Can we have this looked at ASAP Thanks
  4. Please note since the upgrade this morning to Service Desk, our analysts are not able to log, amend or close calls. Please can you look into this immediately. Regards, Mike.
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