Call status counts not showing

[Steve Giller]

When I land on the request list, the counts for each call status are not showing. Only a minor issues as clicking on any of the quick filters makes the numbers appear!
See attached image.

[ArmandoDM]

Hi @DeadMeatGF

Do you land to the request list page when you first login? 
I tried this and I cannot replicate the issue.

Can you try clearing the browser cache and logout and it again, please?

Regards

Armando

 

 

[Steve Giller]

I've done that - same issue for me.

I land on the Newsfeed when I first log in.

For me it's every time I land on the Request List, any action withing the page (clicking on a status filter, a Request Type filter, refreshing the Request List, changing the view ...) brings the numbers back. If I then navigate away and come back, or refresh the whole page (F5) the numbers disappear.

I've tested this with another User and they do not have this issue!

 

[ArmandoDM]

@DeadMeatGF

are you using a browser/version different from the other user ? Can you tell which one please?

Ideally I can replicate your environment and replicate the issue

Regards

Armando

 

[Steve Giller]

Strangely we're both using Chrome Version 65.0.3325.181 (Official Build) (64-bit)

[ArmandoDM]

@DeadMeatGF

can you see any error in the browser console ?

 

[Steve Giller]

No errors, but a warning "DevTools failed to parse SourceMap: https://live.hornbill.com/derbycollege/lib/ui-select/select.min.js.map" and that the SSL cert will be distrusted in M70

[Steve Giller]

I'll give it a look when I get home, try to establish if it's specific to this machine.

[ArmandoDM]

Thank you @DeadMeatGF

as the other user has not the same issue, it would beneficial to understand if its an issue specific to your machine or maybe some setting or other reasons.

Please keep me updated on this.

Regards

Armando

 

[Steve Giller]

Hi @ArmandoDM,

I get the same symptoms on my machine at home, too.

[ArmandoDM]

Hi @DeadMeatGF

that's strange. Let me investigate on what might cause this.

Armando

 

[Victor]

@DeadMeatGF can you please replicate the issue having the dev console open. Once it replicates, in the console top menu navigate to "Network". Then you should see a list of APIs that have been invoked. I would need to see the payload content for the second "smGetRequests" API call. Here is a screenshot example of what I need. Can you either screenshot that or copy the content and PM it to me?

[Steve Giller]

Sent you a PM @Victor

[Victor]

@DeadMeatGF as advised on the PM it seems there is an issue with one of our APIs which is causing the issue. Dev team is working on this.