Steve Giller Posted March 28, 2018 Share Posted March 28, 2018 When I land on the request list, the counts for each call status are not showing. Only a minor issues as clicking on any of the quick filters makes the numbers appear! See attached image. Link to comment Share on other sites More sharing options...
ArmandoDM Posted March 28, 2018 Share Posted March 28, 2018 Hi @DeadMeatGF Do you land to the request list page when you first login? I tried this and I cannot replicate the issue. Can you try clearing the browser cache and logout and it again, please? Regards Armando Link to comment Share on other sites More sharing options...
Steve Giller Posted March 28, 2018 Author Share Posted March 28, 2018 I've done that - same issue for me. I land on the Newsfeed when I first log in. For me it's every time I land on the Request List, any action withing the page (clicking on a status filter, a Request Type filter, refreshing the Request List, changing the view ...) brings the numbers back. If I then navigate away and come back, or refresh the whole page (F5) the numbers disappear. I've tested this with another User and they do not have this issue! Link to comment Share on other sites More sharing options...
ArmandoDM Posted March 28, 2018 Share Posted March 28, 2018 @DeadMeatGF are you using a browser/version different from the other user ? Can you tell which one please? Ideally I can replicate your environment and replicate the issue Regards Armando Link to comment Share on other sites More sharing options...
Steve Giller Posted March 28, 2018 Author Share Posted March 28, 2018 Strangely we're both using Chrome Version 65.0.3325.181 (Official Build) (64-bit) Link to comment Share on other sites More sharing options...
ArmandoDM Posted March 28, 2018 Share Posted March 28, 2018 @DeadMeatGF can you see any error in the browser console ? Link to comment Share on other sites More sharing options...
Steve Giller Posted March 28, 2018 Author Share Posted March 28, 2018 No errors, but a warning "DevTools failed to parse SourceMap: https://live.hornbill.com/derbycollege/lib/ui-select/select.min.js.map" and that the SSL cert will be distrusted in M70 Link to comment Share on other sites More sharing options...
Steve Giller Posted March 28, 2018 Author Share Posted March 28, 2018 I'll give it a look when I get home, try to establish if it's specific to this machine. Link to comment Share on other sites More sharing options...
ArmandoDM Posted March 28, 2018 Share Posted March 28, 2018 Thank you @DeadMeatGF as the other user has not the same issue, it would beneficial to understand if its an issue specific to your machine or maybe some setting or other reasons. Please keep me updated on this. Regards Armando Link to comment Share on other sites More sharing options...
Steve Giller Posted March 28, 2018 Author Share Posted March 28, 2018 Hi @ArmandoDM, I get the same symptoms on my machine at home, too. Link to comment Share on other sites More sharing options...
ArmandoDM Posted March 29, 2018 Share Posted March 29, 2018 Hi @DeadMeatGF that's strange. Let me investigate on what might cause this. Armando Link to comment Share on other sites More sharing options...
Victor Posted March 29, 2018 Share Posted March 29, 2018 @DeadMeatGF can you please replicate the issue having the dev console open. Once it replicates, in the console top menu navigate to "Network". Then you should see a list of APIs that have been invoked. I would need to see the payload content for the second "smGetRequests" API call. Here is a screenshot example of what I need. Can you either screenshot that or copy the content and PM it to me? Link to comment Share on other sites More sharing options...
Steve Giller Posted March 29, 2018 Author Share Posted March 29, 2018 Sent you a PM @Victor Link to comment Share on other sites More sharing options...
Victor Posted March 29, 2018 Share Posted March 29, 2018 @DeadMeatGF as advised on the PM it seems there is an issue with one of our APIs which is causing the issue. Dev team is working on this. Link to comment Share on other sites More sharing options...
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