Portal Home Page Image size

[Martyn Houghton]

Is there a way to shrink the size of the home page image on the Service/Customer Portal or to remove it once the user has logged in?

Since going live a month ago the feedback we have had from our customers is that they have to scroll down to see their service icons due to the amount of screen taken up by the home image.

Cheers

Martyn

[samwoo]

Hi Martyn,

I have asked a similar question here: 

It's definitely better to have it as it's own topic. I agree that we should have some control over the size of the image or even remove it entirely... but I guess it would affect the bulletins in some way?

Thanks,

Samuel

[James Ainsworth]

Thanks for your feedback.  The size of this area was done in a way to accommodate the bulletins as Samuel mentions.  We were also trying to look for themes that were common to consumers.  For example support.apple.com  or support.microsoft.com. Possibly a reduction in size of both the main image and even the size of the service icons may provide just that bit more information on a single screen without scrolling.

 

 

 

[Everton1878]

Only being able to display the first 6 service icons is a bit limiting, it would be good if there was a setting where you could alter the size of the icons and maybe add your own custom icons

[samwoo]

If we could alter the grid size ourselves horizontally and vertically that would auto resize the icons / text wrapping that would be a great feature alongside some form of improvement to the image.

[James Ainsworth]

20 hours ago, Everton1878 said:

Only being able to display the first 6 service icons is a bit limiting, it would be good if there was a setting where you could alter the size of the icons and maybe add your own custom icons

There is a topic on custom icons for services here.

[James Ainsworth]

I have submitted a change proposal to provide options for resizing the icons.

[Ralf Peters]

Hi @James Ainsworth ,

has there been any progress with the icon resizing to get more options displayed on the initial landing page ?

Thanks

Ralf

[Everton1878]

This has been brought up again here as well, also, now you have to click the load more link more than once to be able to view them all

[Keith]

This is also constantly mentioned here. The main issues with the portal are:

1. Main image size - It takes up way too much of the screen

2. Icon size - Only three icons per row is very limiting

3. Icon Size 2 - Only allowing 6 icons before showing "more services" results in users not noticing the "more Services button and raising issues against the wrong service.

4. Icon Ordering - Only listing these alphabetically often means that the more common services are towards the bottom i.e. User Access, which in turn again results in users using the wrong service.

 

 

[Martyn Houghton]

@James Ainsworth

Now we have seen that the Main image size is also used to display the Bulletins as well as the welcome text, perhaps one option is to have it similar to the Heads Up Display, in that there is the summary thin version and the more detailed version of the size it is now, which the user can select their preferred view?

Cheers

Martyn

[Keith]

Is there any update on this topic? One of our most frustrating complaints is that users "miss" services because they don't notice the More Services button after the first six services. Can't we just have an option to define the default number of services to display. Six is way too limiting.

The outcome of this is that we get many issues raised under the wrong service as they can't see the one they should be using.

[James Ainsworth]

Hi Keith,

This is still on our development queue and we hope that it will be completed over the next couple of months.  I will update this post as soon as development start work on it.

Regards,

James

[Keith]

OK Thanks for the update @James Ainsworth

[HGrigsby]

Hi

Is there any update to this?   It would be great if the size of the icons in the portal could be reduced so we could display more than 6.

I'd like to be able to change the order they appear in too.

Thanks

Helen

[James Ainsworth]

Hi @HGrigsby

We have now started our initial development on this.  Our first area we are looking  at is providing multiple size options for the Service icons.  We are also looking at the number of icons displayed to possibly be more dynamic so that on larger screens, more icons can show.  It is still very early in the development to know how long it will take and what we will be able to achieve.  I'll post back once I have some more information.

Regards,

James

[James Ainsworth]

I just wanted to update this post with information about our latest release.  As of Service Manager build 1189, there are now options to control the size of the service icons, the number of icons available per page, and which information is displayed along side each service icon.  This will cover some of the requirements discussed above.  Requirements that were not included will be considered in future releases.

Please see the following post for more information.

Regards,

James

[Keith]

@James Ainsworth good to see the recent changes to the portal i.e. Icon size and ability to affect how many services are displayed. Look forward to more work on the portal.

 

Keith