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Auto saving drafts of updates?


HHH
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I got a question from one of our analysts today if Service Manager autosaves drafts of updates somehow.

The scenario would be the following.

Analysts takes call and raises request, before being done he/she accidentally or on purpose navigates away from page thus losing all the entered text. Is there an autosave/restore function for the text that was answered?

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@HHH there isn't a auto-save option in progressive capture i am afraid - there is however a message they should be seeing if they try to navigate away without having completed their progressive capture letting them know what will happen if they do so and requiring them to accept this?

image.png

It is quite common to need to multi-task and one approach to this is to have multiple tabs open so you can leave the progressive capture open on one tab and check or work on something else in another tab

Hope that helps

Steve

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