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IMPORTANT! Issue with Virgin Media causing service disruption on some instances [RESOLVED]


Victor
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There are some issues with Virgin Media at the moment which is affecting any customer using this internet provider to access the Hornbill instance causing service disruptions. We will post more updates shortly.

UPDATE 16:00: If you reported an emergency request via our support web form and you haven't received a reply or an update via the request yet, this is because the issue with Virgin Media is also affecting the connection between our office and the Hornbill instance we use internally. Simply, put we are not currently able to access the requests that were raised. Please try and follow this forum thread for updates.

UPDATE 16:10: We managed to localise the issue being specifically a Virgin Media connection to our data center which is currently not stable. As mentioned above any machine using Virgin Media to access the internet will experience disconnections. Using any other internet provider (e.g. BT) seems to work fine. As far as we understand,  the infrastructure team at our data center is currently liaising with Virgin Media technicians to fix the issue.

UPDATE 16:15: Our data centre technicians confirmed the issue has been resolved and connections via Virgin Media should be fully restored shortly.
 

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We are currently seeing packet loss between Virgin Media's network and one of our data centers. If you are using Virgin Media you may be seeing general slowness or possibly disconnection messages.

We do not believe that other networks are currently affected. Our providers have been notified and we hope to have the situation resolved shortly.

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