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clampj

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About clampj

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  1. clampj

    Duplicated Assets

    Thanks both Although this is the worst possible answer for us as we will be looking to perform a PC refresh of over 450 devices (spread from London to Aberdeen!) in the coming months and the plan was to have populated the SM CMDB before then to be able to plan the rollout activities. This will now make this impossible. I can live with importing the serial number into the asset tag field within the generic fields if this speeds up the fix - I really need to be able to use a different value than the machine name as the unique ID as soon as possible though
  2. clampj

    Duplicated Assets

    lol Do Hornbill have an equivalent product? Thanks - just let me know if you need any more info
  3. clampj

    Duplicated Assets

    Hi @Victor any chance you can take a look at this when you get chance? Thanks J
  4. clampj

    Duplicated Assets

    Hi We've implemented Ivanti End Point Manager (asset inventory and software deployment system) last week and I'm working on populating the Service Manager CMDB but I'm experiencing duplicate asset records. Every time the import is run it creates a new record. I'm using the SQL import tool and we're using the latest version (v1.4.2). I've populated the config file so that serial number is the unique field rather than machine name (which we cant use because it gets changed under certain circumstances and would therefore create a new record). Here's an extract from the config file less the sensitive info: "APIKey": "xxxx", "InstanceID": "xxxx", "AssetIdentifier":"h_serial_number", "LogSizeBytes":1000000, "SQLConf": { "Driver": "mssql", "Server": "xxxx", "Database": "xxxx", "Authentication":"", "UserName": "xxxx", "Password": "xxxx", "Port": 1433, "AssetID": "SystemSerialNumber", "Encrypt": false, "Query": "SELECT DISTINCT A0.DISPLAYNAME AS [MachineName], A0.TYPE, A1.OSTYPE AS [OperatingSystem], A0.PRIMARYOWNER, A2.BYTESTOTAL, A3.ADDRESS, A4.MODEL AS [SystemModel], A4.MANUFACTURER AS [SystemManufacturer], A4.SERIALNUM AS [SystemSerialNumber] FROM Computer A0 (nolock) LEFT OUTER JOIN Operating_System A1 (nolock) ON A0.Computer_Idn = A1.Computer_Idn LEFT OUTER JOIN Memory A2 (nolock) ON A0.Computer_Idn = A2.Computer_Idn LEFT OUTER JOIN TCP A3 (nolock) ON A0.Computer_Idn = A3.Computer_Idn LEFT OUTER JOIN CompSystem A4 (nolock) ON A0.Computer_Idn = A4.Computer_Idn WHERE (A0.DEVICEID IS NOT NULL)" }, This creates duplicates. I've amended the config file for testing purposes so that we import the serial number into the h_asset_tag field and set this as the asset identifier (to rule out whether the unique value in Service Manager has to be a generic field rather than a type field but I get the same result. The import works correctly if I use the machine name as the unique value but as already mentioned we cant do this. Can someone advise where I'm going wrong or if this is a bug? Thanks J
  5. clampj

    Email "Sent Items" errors/warning new icon

    What does this icon mean? Thanks J
  6. clampj

    Viewing Archived Co-Worker

    Awesome - thanks!
  7. clampj

    Viewing Archived Co-Worker

    No problem - the forums very busy these days so I'll let you off
  8. clampj

    Viewing Archived Co-Worker

    @Victor Can you confirm that this has been logged as a feature request? Thanks J
  9. clampj

    Problems Setting up Customer Portal

    Conor! Thank you! I was missing the "Service Manager Authorised Guest" role. Once applied to the customer portal I'm now seeing what I expected! Whilst the Wiki and forum are great I cant help feel that it would be even better if there was a check list for things that are required to be in place for certain functionality for example (and the benefit of anyone else that has a similar problem), when setting up access to the customer portal the following needs to be in place/set: A contact that is a member of an organisation that is subscribed to the service(s) in question Set the contact to be able to view all the organisations requests if required (view the organisation then click "Portal Access" from the requests section) Ensure the service has "Portal Visibility" switched on Create catalogue items against the service(s) to allow the logging of requests Ensure the customer portal has the following roles assigned: Hornbill Authorised Guest, Service Manager Authorised Guest Thanks Again J
  10. clampj

    Problems Setting up Customer Portal

    OK I've added a catalogue item for logging an incident and set the visibility to both yet nothing is still appearing on the customer portal. Help!
  11. clampj

    Problems Setting up Customer Portal

    Hi Martyn Thanks for the suggestion although those icons are only available on catalogue items. I haven't seen it stated anywhere that catalogue items are required when setting up access for the customer portal. Are they required? I would've thought that calls not logged via catalogue items would still show on the portal but even that doesn't happen? Anny other suggestions? I'll test setting up a catalogue item to see what happens. Thanks J
  12. Hi I've spent some time reading the wikis and various forum posts but I'm still having problems with the customer portal and any help would be appreciated. Basically, I've created a contact and they are assigned to an organisation which is subscribed to a service yet when they log into the customer portal the only option they have is to view / change their profile or log out. There is no list of open tickets and no option to log a ticket. One of the open tickets is logged against this contact. I have also set the contact to be able to view the organisations requests so I would've expected them to be able to see all tickets. The service has had portal visibility enabled however it has no catalogue items against it. What am I missing to enable them to log tickets and view existing tickets? Thanks J
  13. clampj

    Viewing Archived Co-Worker

    @Victor Can some way to search for archived co-workers be added as a feature request please?
  14. clampj

    Viewing Archived Co-Worker

    Hi It doesn't appear to be possible to view a co-worker once they have been archived (if it is can someone advise how?). We need to be able to view a leavers (archived user) assets and previous calls. Can a way to do this be implemented if its not possible? Thanks Jason
  15. clampj

    Supress Email Move to Folder Confirmation?

    Thanks guys - yes the undo feature would be nice as well. If you could implement this I'd be most grateful. J
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