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About clampj

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  1. No probs @Victor - as always, I appreciate your help!
  2. @Bob Dickinson Many thanks! I can now see where I was going wrong - using the wrong table. I was using Related Requests instead of Relationship Entities. I can now do what I needed to so thanks again!
  3. @Victor Any ideas? Should I log this with support?
  4. Thanks although I'm having a few problems getting it to work I'm assuming that the call from which the link activity is performed is the parent call and the reference of this call is placed into the Parent Request ID column with the Related Requests table? In order to better understand which values are place into which columns I've created a test report to view the contents of the Related Requests table with the following config: Report output type: Single list of data Report using: SQL Schema Designer I've selected all columns and tried setting the filter for any of the columns in the Related Requests = not null which should return rows where data exists but the preview doesn't return any results. This suggests the table is empty does it not? Any ideas? Thanks J
  5. Hi We have a requirement to be able to produce a report that shows tickets logged against a category name. These tickets are linked to a 'master' ticket. I'd like the report to return details about the ticket (which is easy) including the master ticket reference number. Which column holds the linked ticket reference number? Thanks J
  6. Hi I've downloaded the zip file from here: https://github.com/hornbill/goDBAssetImport But it does not contain either of the executable file for importing the assets. How do I obtain the latest version? Thanks J
  7. Thanks for checking it out. I hadn't heard of ITOM until I saw a mention of it earlier today so I've just checked that out and sounds interesting and we would definitely be able to make use of it. I'll sit tight to see what happens with it. Thanks J
  8. Hi As the title suggests, are there any vulnerability management platform integrations available? We are currently looking at Insights by Rapid 7. I'd like the ability to raise a ticket in Service Manager that will kick of a vulnerability scan in Insights. Once the scan is complete, the suggested remediation's from Insights are then raised as tickets in Service Manager and attached to the master ticket that was raised to kick off the scans. When the remediation ticket is closed in service manager it would then close the remediation in Insights. Any thoughts from the Hornbill bods or wider community? Thanks J
  9. Hi Would it be possible to have an extra field added onto all asset classes? Our 3rd party disposal supplier issues a unique reference number for each disposal. I would like to be able to record this reference against each asset that has been disposed so that when we are audited we can report on this reference to see which assets have been disposed for any given collection. Thanks J
  10. Thanks James Its a minor issue but I told the analysts I'd mention it.
  11. I've just started a new topic with the same issue before seeing your topic. Thanks for the tip about deleting the last character, I can confirm that doing this also removes the wasted space for me as well. We only have this problem in Chrome. IE is fine.
  12. Hi One of our analysts has pointed out that when logging a request from an email, after confirming the customer name and moving to the summary and description form, there is a hug amount of grey space between the end of the email disclaimer and the end of the description field which means they have to scroll down quite a bit before they get to the previous and next buttons. This only happens in Chrome which is their preferred browser. Does this happen for anyone else? Thanks J
  13. Hi Our analysts would like the ability to be able to search for customers using the customers payroll number when logging tickets. The reason being is that a lot of our customers work on trains and some have very long names - many times the phone has cut out when they are spelling their name whereas their payroll number is a lot shorter. If its not possible currently (which I believe it isn't), then can some additional functionality be implemented that would allow any attribute from a customer record to be selected and therefore making it available to be searched when logging a ticket? We use attrib1 to store this information. Thanks J
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