Quick Requests Beta

[Dan Munns]

Hi all,

When logging an incident ticket from the service desk they are still getting the below:

I believed that I had turned this off by switching the setting app.itsm.progressiveCapture.requestDetails.quickRequestsPin to off but apparently this isnt for that. 

Can someone tell me the setting to remove this quick requests beta please? 

Thanks 

[David Hall]

Hi @Dan Munns

Just checked and that is the correct setting, so when switched to off it should hide the templates.  It could just be a caching issue so possibly just try logging out and back in to pick up the updated setting.

Kind Regards,

Dave.

[Dan Munns]

Logged out and cleared cache. No change I'm afraid. 

[David Hall]

Hi @Dan Munns

Apologies, while I couldn't replicate, my colleague has said that he has now been able to replicate the issue so he will investigate further.

Regards,

Dave.

[David Hall]

Hi @Dan Munns

After investigation it appears that the setting is not being enforced in the form view.  We'll get a defect raised for it and look to get this setting to be respected in a future update.

Kind Regards,

Dave

[Dan Munns]

Thanks @David Hall