chriscorcoran Posted November 22, 2019 Share Posted November 22, 2019 Hi I'm seeing issues this morning, was OK first thing but getting gateway issues and failed to load request list error code -1 Link to comment Share on other sites More sharing options...
chriscorcoran Posted November 22, 2019 Author Share Posted November 22, 2019 update - seems to be better Link to comment Share on other sites More sharing options...
Charlie Jones Posted November 22, 2019 Share Posted November 22, 2019 +1 on this. Seems to be intermittent. Nope still gateway 500 issue. Link to comment Share on other sites More sharing options...
Alberto M Posted November 22, 2019 Share Posted November 22, 2019 + same here !! Link to comment Share on other sites More sharing options...
chriscorcoran Posted November 22, 2019 Author Share Posted November 22, 2019 update - gone again Link to comment Share on other sites More sharing options...
Daniel Posted November 22, 2019 Share Posted November 22, 2019 Hi, We also can't access Hornbill thanks Daniel Link to comment Share on other sites More sharing options...
JonNutt Posted November 22, 2019 Share Posted November 22, 2019 +1 here. Link to comment Share on other sites More sharing options...
Jack_Podmore Posted November 22, 2019 Share Posted November 22, 2019 +1 We are also seeing issues with Hornbill and are not able to connect! Link to comment Share on other sites More sharing options...
HHH Posted November 22, 2019 Share Posted November 22, 2019 +1 We are seeing i too. Coming and going Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted November 22, 2019 Share Posted November 22, 2019 +1 same here for my Analysts Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 22, 2019 Share Posted November 22, 2019 This is currently being investigated. We get an update to you as soon as possible. 1 4 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 22, 2019 Share Posted November 22, 2019 Affecting our instance as well. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted November 22, 2019 Share Posted November 22, 2019 All, We have identified and resolved the issue and it should all be functioning again. We will provide a full response and RCA shortly. Kind Regards 2 Link to comment Share on other sites More sharing options...
Alisha Posted November 22, 2019 Share Posted November 22, 2019 This has been affecting us as well. Thank you for looking into this so swiftly. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted November 22, 2019 Share Posted November 22, 2019 @Alisha @Martyn Houghton Can you confirm the issue is resolved? Kind Regards Link to comment Share on other sites More sharing options...
Jack_Podmore Posted November 22, 2019 Share Posted November 22, 2019 @Keith Stevenson our instance now seems to be running a lot smoother with no errors. Thanks for looking/resolving this so quickly! Link to comment Share on other sites More sharing options...
Charlie Jones Posted November 22, 2019 Share Posted November 22, 2019 @Keith Stevenson this is not resolved for us. Link to comment Share on other sites More sharing options...
Trevor Tinsley Posted November 22, 2019 Share Posted November 22, 2019 We have been having the same issues, has there been any 'transparent' maintenance going on? Our service management team are climbing the walls as this reflects badly on our IT department (users don't understand that it is SaaS). Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 22, 2019 Share Posted November 22, 2019 @Keith Stevenson We are back on a even keel. Thanks. Cheers Martyn Link to comment Share on other sites More sharing options...
Alisha Posted November 22, 2019 Share Posted November 22, 2019 @Keith Stevenson Looks stable now, and confirmed with other users that it's back as well, thank you. Link to comment Share on other sites More sharing options...
Trevor Tinsley Posted November 22, 2019 Share Posted November 22, 2019 We have still having issues with ticket submissions hanging. Could we get a definitive update please> Link to comment Share on other sites More sharing options...
JonNutt Posted November 22, 2019 Share Posted November 22, 2019 Looking good from our end. Link to comment Share on other sites More sharing options...
Alberto M Posted November 22, 2019 Share Posted November 22, 2019 Seems stable, now. Can it be confirmed? Link to comment Share on other sites More sharing options...
Daniel Posted November 22, 2019 Share Posted November 22, 2019 seems to be OK now. Thanks Link to comment Share on other sites More sharing options...
Keith Stevenson Posted November 22, 2019 Share Posted November 22, 2019 @Trevor Tinsley @Charlie Jones Can you confirm you still have an issue and if so what is the error you get? Kind Regards Link to comment Share on other sites More sharing options...
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