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Update Request > Timeline - option to set Post as Locked

Martyn Houghton

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Martyn - I think we would like this as well but can I just confirm something. The reason is that in our system a comment does not result in the Analyst being being made aware that there is an update. Also the colour does not change on the View List to make them aware. So are there config settings around notification of updates via Comments that we are not aware of?

Also can the Comment functionality be actually switched off for Portal and/or Analysts? I don't really see the point in them (but would welcome other people's views) and the above has caught out some of our Analysts when they missed an important 'Comment' update for a few days. We tell the Customers that we prefer them not to use Comments but the functionality is there and staring them in the face so you can guess what happens! 

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