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Showing results for tags 'reopening call'.
Hi, Our customer 'contacts' are unable to re-open tickets again following a recent update to Service Manager. We are on the following build versions and yesterday I updated our instance of Service Manager. When clicking on the "It's still broken" button we are seeing this error in Chrome's Developer Tools console. Is anyone else running on 1781 who is seeing this issue please? Also, could someone from Hornbill look into this please. Thanks Steve.
in our current business process calls that are resolved have a timer to close automatically after a few hours, if the call is reopened before its closed and then resolved teh timer does not work. Any ideas how I can get the timer to close reopened resolved calls. Thanks Chris