Post Service Manager update, our 'Contacts' are unable to re-open requests

[Steven Cotterell]

Hi,

Our customer 'contacts' are unable to re-open tickets again following a recent update to Service Manager.

We are on the following build versions and yesterday I updated our instance of Service Manager.

When clicking on the "It's still broken" button we are seeing this error in Chrome's Developer Tools console.

Is anyone else running on 1781 who is seeing this issue please?  Also, could someone from Hornbill look into this please.

Thanks

Steve.

 

[Steven Cotterell]

@AlexTumber

Hi there, are you able to help us with this one - this could be affecting others, not just us.

Cheers.

[Steven Boardman]

@Steven Cotterell thanks for the post, we have found and fixed the issue, we are just getting this ready for an update to resolve it

[Steven Cotterell]

Thanks @Steven Boardman, was hoping it was a quick fix.

Cheers.

[Steven Boardman]

@Steven Cotterell the fix has gone out, no need to update anything - can you check and confirm?  

[Steven Cotterell]

I can see the update has gone out - getting this confirmed and will update you ASAP.

[Steven Cotterell]

Thanks @Steven Boardman, I can confirm the issue is now resolved.

Thanks again folks.