Issues in the Admin Tool

[Tina.Lapere]

Hi All,

I'm just trying to find some bits in the Admin Tool and I've noticed something strange under the following area:

Home \  Applications \  Hornbill Service Manager \ Configuration

Requests - comes up with this:

Service Desk - comes up with this:

 

I don't normally look in these area but I'm trying to find the Priorities to look at.

Thanks

Tina

[Martyn Houghton]

@Tina.Lapere

I not able to replicate the issues on our instance, so if it is persisting I would recommend logging a support ticket the Hornbill.

That said if you trying to locate Prioritises, they are in the user app not the admin tool, under Service Portfolio 

Cheers

Martyn
 

[nasimg]

@Tina.Lapere

Our instance is showing what I expected (unlike your one), so probably a localised issue.

@Martyn Houghton is correct, raise a support ticket.

Nasim

[Tina.Lapere]

@Martyn Houghton - thanks for pointing out where the priories are :-)

Thank you both

Tina

[Tina.Lapere]

Just checked again and now it's working ….. not sure what happened there but at least it's all good now.