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Found 5 results

  1. Hello, I would like to request an additional form to allow users on the Self Service Portal as well as Service Desk users to be able to add connections via the progressive capture. This would make it easier to send emails after a call is logged based on who is in the connections list and/or what type of connection it is from within the BPM area. Thanks, Samuel.
  2. The current Test Outbound Connection option under Email > Outbound Mail Routing does not allow you to specify the from email address, so will fail on properly secured mail servers as the 'do-not-reply@live.hornbill.com' will not be a recognised email address and the email will not be sent. Given that you can only have a single outbound server for each domain, but you may have multiple shared mailboxes and email addresses link to it, can we request an enhancement to either allow the manual specification of the 'From Address' or provide a selection list extracted from the email addresses defined under the instances shared mailboxes. This way the test process will be able to be completed successfully and mirror the actual connections used when sending mail from the shared mailboxes. Cheers Martyn
  3. The Employee Portal Request Widget allow the user to view requests where they are added as a connection which is a great addition, however the "How can we help?" Search is not including requests of these type within the scope, so therefore at the moment you have to page through the Request Widget with the connections option to open the request. Cheers Martyn
  4. I am sure this has been raised before but could not locate it with the forum search. Can a third type of 'Connection' be supported to allow the inclusion of 'Email Address' only without the need for creating a contact. This is especially essential when dealing with external customers or third parties, who are not primary contacts or are adhoc etc. Cheers Martyn
  5. A little while back our service desk noted intermittent connection errors. Other staff then reported that they cannot open attachments. Initially we thought this could be a permission issue, but comparing Billy Perridge's account to Hetal Vadher's account, this doesn't seem likely. Both cannot open the attachment section of the request view. See attached. [Attachments removed]
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