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Hello, I would like to request an additional form to allow users on the Self Service Portal as well as Service Desk users to be able to add connections via the progressive capture. This would make it easier to send emails after a call is logged based on who is in the connections list and/or what type of connection it is from within the BPM area. Thanks, Samuel.
A little while back our service desk noted intermittent connection errors. Other staff then reported that they cannot open attachments. Initially we thought this could be a permission issue, but comparing Billy Perridge's account to Hetal Vadher's account, this doesn't seem likely. Both cannot open the attachment section of the request view. See attached. [Attachments removed]