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Requests not showing in customer portal


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Steps to reproduce.
1. Go to https://customer.hornbill.com/{instance}
2. Log in with an external contact
3. Go to my requests
4. Click on any request in the list.

Expected result: Request details and timeline shown.
Actual result: Only the request ID shows.
We have verified this behavior with a number of other contacts, so it appears to apply to our whole instance.
Has anyone else experienced this? I have filed a support ticket with Hornbill.

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I just checked our instance and the customer portal it appears to working. There is the normal pause between displaying the request ID and the the remainder of the request body. 

Sounds like it is timing out retrieving the request information, so might be instance specific perhaps something tying up the database resources.

Hope you get it sorted.



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