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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,524 topics in this forum

  1. Unable to Close Requests - Broken BPM [FIXED]

    By sprasad,
    • 24 replies
    • 2.4k views

  2. Requiring Filtering/Reporting on Incidents / Service Department which are located within particular Dept

    By JoanneG,
    • 1 reply
    • 649 views

  3. Auto response creates a new call - instead of updating the original call

    By Ann-MarieHolloway,
    • 1 reply
    • 666 views

  4. Unable to access Service Manager Admin

    By Josh Bridgens,
    • 2 replies
    • 683 views

  5. New 'table list' type of input on PCF?

    By Guest Paul Alexander,
    • 1 reply
    • 864 views

  6. Set linked assets to retired

    By Dan Munns,   
    • 2 replies
    • 957 views

  7. Asset Disposal - Update State/Location etc. of linked assets

    By dwalby,
    • 22 replies
    • 2.8k views

  8. users getting SAML errors when trying to log into the workspace

    By Gary@ADL,
    • 5 replies
    • 1.1k views

  9. Tasks/Activities - Amendments

    By Chris Winship,
    • 3 replies
    • 895 views

  10. Request list column addition - Linked Request

    By AlexOnTheHill,   
    • 3 replies
    • 718 views

  11. Flag user as test participant

    By Dan Munns,
    • 5 replies
    • 906 views

  12. Help! I can't find the app.email.request.operation.templateSelectable setting

    By RobW,
    • 2 replies
    • 749 views

  13. Employee Portal Error

    By Jamie Talbot,
    • 2 replies
    • 785 views

  14. Add 'Show Only Modified Settings' to Translations

    By AlexOnTheHill,   
    • 0 replies
    • 565 views

  15. What Role is required to be able to edit the Summary and Description of a ticket

    By yelyah.nodrog,   
    • 1 reply
    • 631 views

  16. Asset operational state report what does it mean 0 and -1

    By Nikolaj,
    • 6 replies
    • 868 views

  17. Email Auto-Response - Non Associated Calls Only

    By AlexOnTheHill,   
    • 2 replies
    • 666 views

  18. Admin unable to see all Requests in List View

    By Frank Reay,
    • 3 replies
    • 717 views

  19. Last updated by feature

    By lee mcdermott,
    • 4 replies
    • 1.3k views

  20. Importing Background Links

    By Ann,
    • 2 replies
    • 717 views

  21. Implementing Problem and Known Error process

    By Adrian Simpkins,
    • 0 replies
    • 485 views

  22. BPM decision tree taking different actions depending on Portal or Service Desk logging

    By James Gallally,   
    • 11 replies
    • 1.2k views

  23. Role for Adding/Changing Bulletins

    By Adnan Zamurred,
    • 2 replies
    • 748 views

  24. Add contact to multiple sites

    By m.vandun,
    • 8 replies
    • 1.7k views

  25. h_bpm_authorised =0

    By Shamaila.Yousaf,
    • 1 reply
    • 618 views
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