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Adnan Zamurred

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About Adnan Zamurred

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    London Borough of Waltham Forest

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  1. Hi @Miro, We still have the old platform active, doesn't work on there. However just checked the employee portal, works perfect!
  2. Hi @Miro, I tried both siteName and siteID, it doesn't work?
  3. Hi @Miro, Amazing, that worked thank you! Is there a way to get the 'Site' and 'Manager' as well please?
  4. Hi There, Does the suspend node work against the SLA clock. E.g. if we add a suspend node for 21 hours, and our SLA clock is 7 hours, would that suspend the BPM for 3 days?
  5. Hi Is there a way to do historical reporting. I want to check the stats on the number of open tickets per week/month for the previous months in order to put a performance report together.
  6. Ho @David Hall Thank you for your response. I've created a report from the service manager using the requests table and filters accordingly. When I generate the report and download it, the date format is like this 06 05 2020 16:02. Looking to schedule the reports to be created and would be much easier if the date is in the correct format which prevents having to play around with it in Excel. Exporting the request list is perfect and in the correct format as per my profile.
  7. Hi When I export the report into excel, the date appears like '06 05 2020 16:02' which excel does not like. Is there a way in Hornbill to change the date format in the reports? Regards
  8. Hi The Telephone variable {{user.telephone}} doesn't seem to be working? I'm looking to build a form where the customers can see there existing information stored in the system (First name, last name, Email address, Telephone, Mobile number, Site (address)). All but the the Site and Telephone is not available. This is so that they can go back in a request a change to their details if needed Regards
  9. Hi I'm relatively new to Hornbill and want to start using buttons in the analyst portal so that when the analyst clicks the button it invokes an iBridge to raise a new Hornbill incident for a specific catalog item. Is there any webinars or tutorials to help? I believe I need to set up a new Key in the KeySafe section but not sure how/what to do.
  10. @Dan Munns I just tried the above, it works for 100 words. However, it fails for any special characters such as full stops. Is there a way to add it in?
  11. Also, is there a way for a user to check how many words they have typed? I am building a form where the user types a passage of maximum 100 words, anything more than that should stop the user to type further.
  12. Hi there, I've searched the wiki but couldn't find any example for regex expression. I need the following: 1. Regex validation for maximum of 100 words (Includes numbers and letters) 2. Regex for email address e.g. @hotmail.co.uk Can I get some assistance please?
  13. Hi @Bob Dickinson That's brilliant, thank you for your prompt response. I will try doing what you mentioned above and get back if further assistance is needed.
  14. Hi there, I've built a questionnaire form consisting of 55 questions which staff members will complete annually. Is there a way to report on what responses are given to each question e.g. I want to see how many employees answered yes to a specific question. As there are 55 questions, there's not enough custom fields I can use, is there any other way? I've labelled the field ID to each question in the procap as the question number e.g q44
  15. Hi Steve, Brilliant that worked, just one quick question, When I use this method, wiki mark up ''' ''' does not work? I want the questions to be in bold
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