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Found 2 results

  1. Hello, Our team does not work from email, our workstream is through Self Service / phone only and allowing replies to emails from Hornbill is incredibly useful when it populates the timeline. As people have found that Hornbill is associated with an email address we have an increasing number of users emailing that address directly and at present someone has to go in regularly to manually reply to say that the mailbox isn't monitored and to log a request via self service or over the phone. Would it be possible to apply an auto-response that only replies to non-associated emails to
  2. Hi I need to change the defauut mailbox the email action uses from with a call as it selects an old one,, also is it possible to remove the template the new feature uses. Thanks Chris
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