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Showing results for tags 'email feature?'.
Hello, Our team does not work from email, our workstream is through Self Service / phone only and allowing replies to emails from Hornbill is incredibly useful when it populates the timeline. As people have found that Hornbill is associated with an email address we have an increasing number of users emailing that address directly and at present someone has to go in regularly to manually reply to say that the mailbox isn't monitored and to log a request via self service or over the phone. Would it be possible to apply an auto-response that only replies to non-associated emails to