Last updated by feature

[lee mcdermott]

Hi,

Just noticed this feature, so have enabled it to show last updated by customer, however I notice a vast majority of them are showing as being updated by our analysts rather than a customer?

 

Is this a know issue or am I missing something on the setup?

 

thanks

lee

[Steve Giller]

You can't restrict the Last Updated By to only show Customer updates - it's only an issue if the last update was by a Customer and it shows as being updated by an Analyst, which I don't think is what you're describing.

[lee mcdermott]

@Steve Giller

Hi steve,

 

sorry but I forgot to add the main part of this and it is the feature when you can change the "color" of the column to red amber or green, so I have selected Amber for customer and system as below, but it shows amber when analysts have last updated as well.

This is what I meant to ask. So my understanding would be it will only show amber if a customer or system has updated it last? But i get amber on some calls when the only update is by an analyst?

 

[Steve Giller]

@lee mcdermott In that case, yes, the issue with the colours is known, and the fix is included in the upcoming Service Manager Build.

[lee mcdermott]

@Steve Giller

 

great thanks. sorry my original question was rubbish and didnt even ask what i meant to ask??

 

1. do you know when that is scheduled for release?