Jump to content

What Role is required to be able to edit the Summary and Description of a ticket


yelyah.nodrog
 Share

Recommended Posts

Afternoon all, 

I have just come back from 13 Months of Maternity leave and my brain is a bit fuzzy!

I have a user who needs to be able to edit the summary and description of a ticket but i cannot figure out what role I need to apply to give him access to this.

image.png.b8b1f21fa7b935b5f4e0da288df6761e.png

 

Many thanks and apologies for the question

Hayley.

Link to comment
Share on other sites

Hi Hayley,

In most cases, if they can see the request as a support person, they should be able to edit it.  Access is based on team membership and the services you support.  The role for accessing Incidents is the  Incident Manager User role that can be set against their profile, but if they are already seeing the request, I would assume that they already have this role.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...