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Found 2 results

  1. Just looking for advice really.... I am in the strange predicament to be developing Service Manager, and I am a 1st line Service Desk analyst, which means midway through a Eureka moment I have to take a call, or start working on something else..... Short of developing the entire thing from Home, I'm not sure the best way of going about this.... Service Manager is so full of uses and tools that can make the life of the IT department easier, I just don't know if I'll ever reach the point where I can take a step back and stop developing and just "maintain" it...... Any Advice would be great. Josh
  2. We are currently pushing our Self Service Portal and have had a lot of uptake on it, however we are still getting a large number of emails come through to the Service Desk, How did people phase out the emails? With no auto reply enabled in SM and too many emails for one person to filter through, what did you do? We are currently sending any correspondence with the information that we are no longer accepting emails as a form of call logging. We are hesitant to just stop logging the calls for obvious reasons though. Any ideas would be great! Josh
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