LorraineS

Hi @David Hall will turning this setting on affect all processes and not only the one we are dealing with?

@nasimgThanks, I will check with team leader.

When an external email is received with attachment into Hornbill, is there a way for it to be automatically attached to the request?. Currently, we have to view email and attach to request.

i think the issue is resolved.

@James Ainsworthive tried picking up the field_7 to update as custom field - but get this error

ive tried picking up the field_7 to update as custom field - but get this error

@James Ainsworth It is a linked request. But the email address has not been setup as a custom field in the original request.

The request bypasses the email notification and skips to the Human task. How do i pull in the email address from the original request.

@James Ainsworth yes, the BPM has been published (several times) since the human task was added.

The task has been added as a linked request. Self service route has the following custom expression.

Hi @James , There is no error message. The linked request raises successfully, but the human task does not activate once the request has been assigned.

i have an issue with a linked request. Human task not working in the linked request.

Thanks @Berto2002 I have Get Request details node at the beginning of the workflow. will place one just before email node, see if that works.

I have an issue with custom fields not pulling through to email templates. it worked previously, but now it is not. can anybody advise why this might happen.