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  1. @Steven Boardman Is it possible to give external users, i.e. external contacts, access to Hornbill Board Manager boards? I am thinking this is not currently possible, but if not is there any intention to do this? Cheers Martyn
  2. @Victor @Steve Giller @Paul Davis Hornbill Support and Service Manager services have disappeared of the Success Portal for us? Cheers Martyn
  3. In the API call LogIncident, there is a string parameter 'questions' but we cannot find any further information on the syntax of this string parameter on how to pass and delimiter individual questions and answers. Has anyone got any more details or examples for populating this parameter? Cheers Martyn
  4. We are currently implementing a in built Widget to our applications to allow the logging of Requests into Hornbill to replace a current ZenDesk solution. This includes the ability to opt in take a screenshot of the current screen. We are trying to find more details or examples of using the 'webdav' session in conjunction with the invoking of the appropriate api items such as addAttachmentToEntit. https://api.hornbill.com/apps/com.hornbill.servicemanager/Attachment?op=addAttachmentToEntity Has anyone got any examples for this this or any insight on how achieve this? Cheers
  5. Related to the forum post below, we are have to call the 'getCatalog' API call in order to obtain the catalog specific BPM Name, however this call fails reporting no access allowed, unless I give the integration user admin/super user roles. Can you confirm the minimum permissions needed for the 'getCatalog' API call to be able to return the details successfully? Cheers Martyn
  6. We have a legacy Shared Mailbox which we are about to delete. I want to check that in deleting the mailbox it would also cascade and delete all the stored content of received and sent email in said mailbox.Or is the guidance that this should be deleted first? Cheers Martyn
  7. Is there a way to get populate a custom field/variable with the current system date but set the time element to the end of the day? The reason I am trying to do this is to create an activity for an overdue action (i.e. the original activity has expired) which will be due by the end of the current day, so that it will appear on the Co Workers Employee Portal Activities Widget, as the latter only shows activities ending today. If I use the due date to 1 day, depending on then the activity is created that will most likely be tomorrow as the end date. Therefor my approach of trying
  8. We are just testing implementing a LogIncident and LogServiceRequest API calls. These are api calls are successful and the results returns the RequestId, summary and an empty warning array. We are including the ServiceId and CatalogId in the requests which is showing correctly when we view the request in the live user application. However a linked BPM process is not being spawned when to make these requests, even though the documentation states it will be when the providing the ServiceId. We have also tried the LogRequestBPM node afterwards but this returns the 'defaultProcessNotSet'
  9. @Steve G Can I just double check that when invoking API methods using the APIKey connection parameter, does the session persist? I was thinking the session is closed after each method is invoked, but when looking at the User in the Admin Tool it is showing as Online. If the session does persist, is there a method that is required to be called to terminate the session? The UserLogon/Logoff methods seem to only relate to sessions being made with username/password combinations. Cheers Martyn
  10. Whilst attempting to setup the Microsoft Office 365 Mail Connector - we have identified that it does not support Microsoft 365 Approval Process, where the request is made and then sent for approval. The process appears to require you to log in as a full global admin account and do the process inline as part of the single session. Can the keysafe process be amended to support approval process? Cheers Martyn
  11. I am trying to locate the simple list which provides the drop down list for the License Type field in the Software Information for the Software Asset type. We need to add for few extra options, i.e. Domain Licence. Cheers Martyn
  12. We are looking we replacing an embedded ZenDesk Log Request Widget for one of our divisions we are looking to move over to Hornbill. As part of this we are looking at the API to determine how to collect the necessary information required to call the LogRequest node. In the web application where we are trying to use the application we will have the email address of the user, so are trying to locate a api method to get the Contact ID of the external user (i.e. Contact) based on the email address. The API library does not seem to provide a method other then GetList to be able to retrieve by
  13. Is there a logical limit applied to the number of 'Form Fields' which can be added to a custom form in the progressive capture? We are looking are replacing a large number of branched progressive captures with conditional fields on a common custom form, but wanted to know if we are going to hit a limit? Cheers Martyn
  14. Can I just check what time zone is used when retrieving a date/time field from the request in the BPM? The reason being is that we want to put a change request on hold until after it has been scheduled and until it is scheduled to be done. I am presuming the BPM works in UTC, so have used the Get Local Time node set to UTC and then using this to compare is the scheduled start date/time is greater than the local time. If the BPM using the session time zone then this potentially may not be correct, given the session may be user interactive or operate as the system context. H
  15. What type of value is expected by the time zone parameter on the Service Manager > Application > Utility > Get Local Time node? I tried UTC but got an error from the BPM. Cheers Martyn
  16. I am trying to locate the setting where we can update the text displayed when a customer experiences an error when attempting to login to the portal (Hornbill Direct Login). The reference to 'Hornbill administrator' means nothing to our external customers and is causing confusion. Is there a setting or translation option to edit this? Cheers Martyn
  17. Related to my earlier post (link below) about redirect the Service Portal, how we go about disabling the Service Portal menu tile? Cheers Martyn
  18. Included in your emails on the requests are direct links to access the specific request via the Service Portal. https://service.hornbill.com/<instance>/servicemanager/request/view/IDXSR00278168/ We have now enabled the Employee Portal for all users and I was expecting that all users would now be redirected to the Employee portal, but that is not the case. We have turned on the setting below to redirect Service Portal Target but does not seem to affect the Service Portal URL links. Is there something else I need to enable to redirect these old links? Cheers
  19. @James Ainsworth We are in the process of setting up a number of new services for a customer based in Toronto, so are now looking at the Working Time Calendar which would be 'Atlantic Time' (GMT-4hrs) however this has then lead me to query how the Daylight Saving time are applied to the different Working Time Calendars, as each timezone has different criteria for when the DST is applicable. Can you explain how the DST changes are configured or if they are handled by Hornbill how we can view them? Cheers Martyn
  20. I know this has been raised before some time ago but not able to locate the topic at the moment. Is there any update on the provision of Modern Authentication methods, i.e. oAuth2, to the inbound and outbound mail connections? Cheers Martyn
  21. I am probably missing the obvious step here, but when you use the Edit Post option I can make changes to the original post even if there ares subsequent comments, but do not seem to be able to get it to save the changes and come out of 'Edit' mode. With Comments you just press Enter, but what do you do to end the Edit Post process as there is no Post button shown? Cheers Martyn
  22. @James Ainsworth In the wiki there is reference to an Employee Recognition dashboard and the ability for coworkers to nominate others. https://wiki.hornbill.com/index.php/Employee_Recognition I am struggling to find this on our instance. Is this something that is still present or has this been superseded? Cheers Martyn
  23. I am trying to use RegEx validation to restrict the length of a field to 30 characters, but having issues with the RegEx criteria. ^.{1,30} Testing it in the Progressive Capture Editor and in submitting a request, it is not stopping the user from entering more than 30 characters. Anyone can clarify where I going wrong with the RegEx expression? Cheers Martyn
  24. With the progression to automated updates for Applications on the Platform which will utilise the platoform Maintenance Windows setting used for the platform updates, can I just clarify whether the Core UI and Collaboration updates which are applied automatically at the moment honour this setting? Cheers Martyn
  25. Not sure it this is something new introduced in one of the recent Core build or something that been present for sometime, but can I ask what triggers a 'New' email notification? The reason for asking is that one of our users this for some reason was turned on any they where getting Hornbill notifications for new 'Sent' email, rather than just for new incoming emails. Also are these notifications triggered after the routing rules are applied or before. Cheers Martyn
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