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Found 16 results

  1. With the progression to automated updates for Applications on the Platform which will utilise the platoform Maintenance Windows setting used for the platform updates, can I just clarify whether the Core UI and Collaboration updates which are applied automatically at the moment honour this setting? Cheers Martyn
  2. Not sure it this is something new introduced in one of the recent Core build or something that been present for sometime, but can I ask what triggers a 'New' email notification? The reason for asking is that one of our users this for some reason was turned on any they where getting Hornbill notifications for new 'Sent' email, rather than just for new incoming emails. Also are these notifications triggered after the routing rules are applied or before. Cheers Martyn
  3. I am trying to work out whether it is possible in either Analytics Measures or Widgets to get a count of distinct external organisations which have logged request in the last 12 month. I can get a count of requests logged in the last 12 month withe the following:- h_org_id<>0 and h_datelogged>(DATE_SUB(now(), INTERVAL 12 MONTH)) h_org_id<>0 and h_datelogged>(DATE_SUB(now(), INTERVAL 12 MONTH)) But as I am not able to write the SQL and insert the distinct(h_org_id) or group by on a count, I struggling to work out how to get this to be displayed as either a measure or widget. Cheers Martyn
  4. I am trying to use RegEx validation to restrict the length of a field to 30 characters, but having issues with the RegEx criteria. ^.{1,30} Testing it in the Progressive Capture Editor and in submitting a request, it is not stopping the user from entering more than 30 characters. Anyone can clarify where I going wrong with the RegEx expression? Cheers Martyn
  5. I am looking to query the database to include a list of Services and the Service Owner. In the 'h_itsm_services' table there are four owner fields but none of them are populated, even though when viewing the Service in Service Portfolio I am shown as the owner. h_businessownername h_businessownerid h_technicalownerid h_technicalownername The business and technical ones appear to e new fields not yet accessible via the UI, but where is the current Owner value stored? Cheers Martyn
  6. I am trying to find details of the format to enter a static date as part of a decision node custom expression. In the example below we want to change the routing in the workflow when a request is logged against a certain service but only do so from the 1st July. At the moment the custom expression when logged against Service ID 245 is equating as true, even though the date logged is still June. Is there a specific format the date value needs to be entered as for the date/time condition to work? Cheers Martyn
  7. Being fairly new to Python I am trying to work out how to populate the xmlmc object with the required Input Parameters in order to call the 'entityUpdateRecord' in particular the 'primaryEntityData' . I can see what is needs via the API documentation but there is no Python code examples. https://api.hornbill.com/data/?op=entityUpdateRecord I am wanting to be be able to populate a number of custom field values on a request. Has anyone got any Python code examples that would help? Cheers Martyn
  8. In Admin Tool 1202, it mentions the the ability to edit live instances of a BPM has now been moved to general availability. "Workflow - BPM - Editing Live Instances: Removed experimental flag. Feature is now generally available." Is there any documentation on this at all? Is it possible to make a correction to a previous version of a BPM and it applies to all current active requests, or do you have to make the change to each request instance of the BPM? Cheers Martyn
  9. In my profile notification settings I have both Hornbill and Desktop notifications enabled for Task Assignment, however I only receive a Desktop notification. This is my only browser window I have open, so I do not already have the request in question open and it does not appear under the dismissed items under the Hornbill Notification bell. Cheers Martyn
  10. I have a user that has left the organisation so there account has been disabled in the AD linked to Hornbill by the LDAP Import tool. We have a LDAP import which updates the status of the Hornbill accounts to archived when the AD account is disabled, but this is failing for a specific user as the User created documents in Document Manager and the LDAP log is reporting an error as it is not able to archive the user as it 'owns documents'. How can I take ownership of the documents that the user created so that the account can be disabled? Cheers Martyn
  11. Service Manager Build 1901, appears to apply but UI and Admin Tool are not updated, showing there is still an update to apply. You are then able to apply the update multiple times, but it still does not show as applied in the application. Cheers Martyn
  12. As there is no interactive translation mode for the customer portal, I am trying to identify all the translation entries that would be applicable under the Translation options in each of the area's below, which would be applicable to the content displayed on the customer portal. Service Manager Collaboration System We have done the bulk update by using the Google Translate integration but now need to correct some of these using our native specking staff. My aim is to do this first off by extracting the current translation entries so that they can be corrected off line by our team and then any changes copied back in manually via the admin tool. Then once this has been done we would then do a second phase of interactively going thorough the portal to determine if any further changes are required based on the context/placement. To this end What is the naming convention for portal entries in the Translation options for each app? What table(s) are these held so that I can export them to Excel/CSV for the native speakers to correct? Is there way to determine when viewing the customer portal the specific translation element being used to display the label/text? Cheers Martyn
  13. I am attempting to generate a query/report to list out external contacts which have a portal account along with whether they have the additional Organisation View and Can Cancel, so that we can review and look at cleansing some historic accounts/permissions. However I am struggling to locate the underlying table/field which hold the customer portal access indicators. Any ideas? Cheers Martyn
  14. We are in the process of implemented a second SSO Identity Provider on our instance for Business Continuity purposes, which we have been testing for a while. A number of users have used the 'Remember my choice' option so that their connection uses the original SSO provider, but now we need them to test the new one. How does the user clear the 'Remember my choice' option in order that the selection screen appears for them again? Is there a cookie that needs to be removed or is there a URL command to overide? Cheers Martyn
  15. Does anyone else generate large number of requests in bulk and if so how to you do it? We have a large number of service requests we need to log annually for inspections and safety tests on equipment, in our case street signage/equipment. The only option I can see at the moment is to create the list from spreadsheet and then use the SQL Request Importer. Cheers Martyn
  16. I have a vague memory of there being some config settings in the admin tool to allow you to configure whether it sends an acknowledgement back to the sender when logging or updating a request. However I have not had any joy in locating them? Any idea? Cheers Martyn
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