Setting to Deny Closure of a Request with Open Activities

[Martyn Houghton]

There is current a setting to deny the setting to resolve in the UI with open activities (webapp.view.ITSM.serviceDesk.requests.resolve.denyWithOpenActivities) but not a corresponding one for close. Can we request an enhancement to have the same option to deny close when there are open activities on the request.

We have a number of both resolution activities, which sometime get orphaned when the analyst manually set the request to closed.

Cheers

Martyn

[Steve Giller]

I've tagged this as an Enhancement.