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Setting to Deny Closure of a Request with Open Activities


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There is current a setting to deny the setting to resolve in the UI with open activities (webapp.view.ITSM.serviceDesk.requests.resolve.denyWithOpenActivities) but not a corresponding one for close. Can we request an enhancement to have the same option to deny close when there are open activities on the request.

image.thumb.png.324ef03b7c9082a4b3ec60a339bc7d54.png

We have a number of both resolution activities, which sometime get orphaned when the analyst manually set the request to closed.

Cheers

Martyn

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