Smurfy Posted May 9, 2022 Share Posted May 9, 2022 Hi Is it possible to have a column that's added for access in the reporting that has the logged analysts username rather than ID? So a bit like "resolved by username" I would like a "logged by username" or "created b username" At the moment all I can find is a "created by" which (maybe how we are set up) is just the analysts employee number. I note that Close by, resolve by and re-opened by all have a "username" option in the reporting. Is this possible? (It would be good to be able to add it into columns in the request lists too. ) Link to comment Share on other sites More sharing options...
Steve Giller Posted May 9, 2022 Share Posted May 9, 2022 "in the reporting" is somewhat ambiguous, but if you are building a report then you can just join the h_sys_accounts table and match on the UserID, then you can take the Name/Handle etc. from there. Link to comment Share on other sites More sharing options...
Smurfy Posted May 10, 2022 Author Share Posted May 10, 2022 I would like to be able to see it in the request lists too? I can see closed by and updated by and resolved by as names. But created by is a number. Link to comment Share on other sites More sharing options...
Steve Giller Posted May 10, 2022 Share Posted May 10, 2022 51 minutes ago, Smurfy said: I would like to be able to see it in the request lists too? The Request List View shows data from the Requests table. 55 minutes ago, Smurfy said: But created by is a number Technically h_created_by is a UserId - it'll show as a number in your Instance as that's how you have it set up. If you have a pressing need to see the Username of the person who created the Request you can look that up in your Business Processes, add it to a Custom Field, and display that field in a View that you create - however you would need to be consistent across all your Processes for that to work reliably. Link to comment Share on other sites More sharing options...
Smurfy Posted May 12, 2022 Author Share Posted May 12, 2022 Thanks Steve That is a workaround. Its a shame that there isn't consistency in the table. Resolved, closed and updated by all show the name. Created by is the only one which doesn't 1 Link to comment Share on other sites More sharing options...
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