E-mail templates - What's the variable for customer first name?

[dwalby]

Hi all,

As the title suggests, what's the variable for customer first name within e-mail templates?

Thanks in advance

[Victor]

@dwalby this  

[dwalby]

Thanks @Victor 

[dwalby]

@Victor - Weirdly this doesn't appear to have worked...

Testing the template returned:

Hi {{Customer Contact.H_firstname}},

I double checked the BPM and the e-mail is definitely triggering after the customer of the request is determined. I've also checked the customer record to ensure their first name is appearing. Any ideas? 

 

[Victor]

@dwalby important question: the customer on the request, is that a contact or a user (internal user)? ... different variables for these...

[dwalby]

They're internal users, synchronized from our Active Directory.

[Victor]

@dwalby right, for internal users use this variable instead: