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E-mail templates - Looking for some examples...


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Hi all,

Just wondered if anyone would be willing to share their e-mail templates for:

  • Request logged
  • Request e-mail update
  • Request resolved

We've got some in place already but I just wanted to get a feel for how others have got them setup with formatting, variables, etc. in order to increase customer engagement and response.

Thanks in advance

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@Victor Thank you ;)

On that one, having a "contextual" variable capable of picking up who sent the email in the first place (instead of the hard coded owner of the request) would be a massive benefit to us! As you can imagine, if you are the owner, asked me for some help but I need to get more information from the customer, I will send an email but the customer will think it comes from you... Extremely confusing and risky

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