LukePatchett Posted June 12, 2018 Posted June 12, 2018 Hi All, I am doing some testing our Hornbill Service Manager and looking to introduce questions to be sent to our clients once we have closed off their calls. These questions are created on our service type, switch them on but when I leave the screen, go back they are switched off again. Am I missing something? Thanks
James Ainsworth Posted June 12, 2018 Posted June 12, 2018 Hi Luke, There was a reported issue with this but it has already been fixed and an update is available. You should be able to update to Service Manager build 1241 or higher to resolve this. Regards, James
LukePatchett Posted June 13, 2018 Author Posted June 13, 2018 Thanks James, we are on 1237 so that is obviously the issue. Cheers
James Ainsworth Posted June 18, 2018 Posted June 18, 2018 Do let us know once you have update that it is working for you. Regards, James
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