dwalby Posted June 22, 2018 Share Posted June 22, 2018 Hi all, We have a number of lingering requests in Hornbill over 1 month old. If possible I'd like to send a bulk e-mail to the customers of the requests over 1 month old asking whether they still require assistance, then progress/resolve/close according to their response. If no response received then we'd resolve/close after 7 days. Is there a way this can be done? Thanks Link to comment Share on other sites More sharing options...
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