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Linking to Images within Hornbill


dwalby
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Hi all,

When creating FAQs, known errors, etc. we often add images to the articles for ease of use for the users, from what I understand this can only be done via wiki markup with URLs to the images. (See post from @James Ainsworth here): 

So far I've managed to get by using images readily available on the web for common applications like Microsoft Office, etc. However for bespoke business applications which produce error messages for example we need an alternative solution. I'd be interested to hear how and where Hornbill users are hosting their images for this purpose.

Alternatively, could I raise a feature/enhancement request to simply allow images to be pasted or uploaded to Hornbill? This can already be done on the portal, workspaces, within request updates, etc. but I'm not whether it'd be possible to extend this functionality further for known errors, FAQs, etc.?

Thanks in advance

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We host our images on our iis server. The only issue with that is if the user is accessing Service Manager from outside our network the images don't show. 

+1 for allowing images to be uploaded (like the way you can for bulletins) 

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  • 1 month later...

@James Ainsworth - Is there any mileage in raising this as an enhancement request? The ability to upload images to Hornbill for Known Errors, etc. would be really useful for us? Currently it's limited to Bulletins I believe.

We do not have a means of uploading images to a URL currently, so I'm having to link to images I find on the web which are not always suitable and in some cases do not exist.

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Hi,

So far i've resorted to uploading to a OneDrive folder which everyone can access. It's not ideal as users have to be logged in to Office 365 to be able to see the images.

If there was a solution much like what's used on the forums, this would be perfect.

Thanks,

Samuel

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  • 2 months later...

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