dwalby Posted November 23, 2017 Share Posted November 23, 2017 Hi all, We're in the process of migrating from Supportworks to Service Manager, one thing I've noticed is there doesn't appear to be a way of flagging an incident with 'First Time Fix' which was a feature that existed in Supportworks. Is this something that needs to be configured? Thanks in advance Link to comment Share on other sites More sharing options...
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