Bank Holiday SLA Clocks unwind

[chriscorcoran]

Hi,

I forgot to add in the Easter bank holidays on our SLA Calendars. Is it possible to add the dates and wind back calculate SLA's that failed over the Easter weekend its messed up some of our reports we send to customers.

 

 

[James Ainsworth]

Hi @chriscorcoran

I'm not completely sure if this will work, but after adding the days to the Working Time Calendars, then on each of the requests with the failed Service Level Targets, you can try changing the Service Level so that it re-assesses the Service Level Timers.