Search the Community
Showing results for tags 'service level agreement'.
Found 2 results
we have many time zone to manage at least 6, for each I've created a working calendar and a service level, now the issue I'm facing is that the SLA are not correctly assigned, the assumption is that the sla has to be choosen based on the company AND the site. Also consider that each service have potentially all the 6 sla; here are some example
I am having an issue with getting the BPM Application>Timer>Start Response Timer, when a service has multiple Service Level Agreements assigned to it. My rules are based on the Priority being set and the organisation matching, i.e. I have two organisations using the same service but have a different SLA. Even though the organisation matches the rules in the second Service Level Agreement, the first one listed in Linked Service Level Agreement is selected rather than the second one which would match both on priority and organisation name. The BPM then fails as it has incorrectly assigned the Service Level Agreement, but is not then able to select a Service Level as the rules do not match. It appears the Start Timer node is only taking into account the first linked service level agreement and when it is not able to find a match in the rules from that, does not then go on to evaluate the rules for the next linked service level agreement. Cheers Martyn