Rohit Govind Posted April 1, 2019 Posted April 1, 2019 Hi, Is there a way of configuring an email notification to the ticket owner when an update is added to a ticket? Similar to when an end user update the ticket via the portal the owner automatically get an email with the update.
Victor Posted April 1, 2019 Posted April 1, 2019 @Rohit Govind all possible notifications are described here: https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings Is there a particular notification you need that does not exist there?
Rohit Govind Posted April 1, 2019 Author Posted April 1, 2019 Hi Victor, I was looking for notification when an update in made manually in a ticket which doesn't seem to be available.
James Ainsworth Posted April 1, 2019 Posted April 1, 2019 Hi @Rohit Govind Thanks for your post. We have a change in our backlog for this. I'll add you to this change as an interested connection and we will update this post once these requirement is scheduled. Regards, James
David Longley Posted April 2, 2019 Posted April 2, 2019 @James Ainsworth pls add me to this list of interested connections, Thanks
Rohit Govind Posted April 2, 2019 Author Posted April 2, 2019 Hi James, Thank you and look forward to the update. Regards, Rohit.
James Ainsworth Posted April 2, 2019 Posted April 2, 2019 11 hours ago, David Longley said: pls add me to this list of interested connections, Thanks @David Longley added
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