Update notification via email

[Rohit Govind]

Hi,

Is there a way of configuring an email notification to the ticket owner when an update is added to a ticket?

Similar to when an end user update the ticket via the portal the owner automatically get an email with the update.

[Victor]

@Rohit Govind all possible notifications are described here: https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings

Is there a particular notification you need that does not exist there?

[Rohit Govind]

Hi Victor,

I was looking for notification when an update in made manually in a ticket which doesn't seem to be available.

 

[James Ainsworth]

Hi @Rohit Govind

Thanks for your post. 

We have a change in our backlog for this.  I'll add you to this change as an interested connection and we will update this post once these requirement is scheduled.

Regards,

James

[David Longley]

@James Ainsworth pls add me to this list of interested connections, Thanks

[Rohit Govind]

Hi James,

Thank you and look forward to the update.

Regards,

Rohit.

[James Ainsworth]

11 hours ago, David Longley said:

pls add me to this list of interested connections, Thanks

@David Longley added

[HHH]

Please add me as interested too.

[James Ainsworth]

@HHH added 

[HGrigsby]

+1 And me too please