Foley Coker Posted February 27, 2019 Share Posted February 27, 2019 Hello, Currently having an issue with the lifespan setting discontinuing the custom field 21 variable in the expiry field. This seems to accept the setting when saving, but every time it is saved and you re enter the BPM the setting appears blank. I am using the global input for custom field 21 rather than the specific form field, as there are different form routes from the pro cap that use this field and converge on this point of the human task. I believe the fact it is not retaining the information is why the process in practice is not working, as the human task does not expire based on the date/time of the custom field. Has anybody got any advise? Many thanks. Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 28, 2019 Share Posted February 28, 2019 Hi @Foley Coker i seem to be able to replicate this. I have asked the team to take a look at the issue, and we'll feedback. Just checking that in your business process you are also using a Request > Get Request Information > Request Details before this task node, so the value in the custom field can be picked up and passed into the task expiry field? Unfortunately even if the above is set, i am seeing the same issue as you report but i wanted to ensure this is in place as it will be needed once we get to the bottom of the above issue. Steve Link to comment Share on other sites More sharing options...
Foley Coker Posted February 28, 2019 Author Share Posted February 28, 2019 Hey @Steven Boardman, on the work flow, the get request details node, was just before a decision branch before that human task to cover the two tasks stemming from the decision. I've moved it to directly in front of the Human task now, however the same issue still occurs. Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 28, 2019 Share Posted February 28, 2019 @Foley Coker yep the issue still needs to be looked at our end, i was just checking you had a get request info in your process, as without it, the task would not be able to pick up the variable at all. What we are looking at is why if the variable is defined why it is not coming through as expected, we'll update.... Link to comment Share on other sites More sharing options...
Foley Coker Posted March 27, 2019 Author Share Posted March 27, 2019 Hey Steven, I was wondering if there has been any updates on this? Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 27, 2019 Share Posted March 27, 2019 Hi @Foley Coker sorry yes it is something we have looked at (i should have updated earlier), we can see the issue and it is on our list to address. My colleague is looking into this so hopefully we will have some news on this shortly for you. Link to comment Share on other sites More sharing options...
Foley Coker Posted March 28, 2019 Author Share Posted March 28, 2019 Hey @Steven Boardman, Thanks for the update look forward to the results Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 8, 2019 Share Posted April 8, 2019 @Foley Coker the issue has now been fixed. It has been released to our BETA stream and will be pushed as an update to live later this week. I have tested this on Beta as follows The Variable in the expires now persists and results in the business process task, inheriting the variable (in my example from a progressive capture question). Look out for the admin console update which should be available later this week. Link to comment Share on other sites More sharing options...
Foley Coker Posted April 23, 2019 Author Share Posted April 23, 2019 Hey @Steven Boardman, Thank you. i've just seen this now, and will configure into the work flows!! excited Link to comment Share on other sites More sharing options...
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