Jump to content

Searching in Service Manager


Lauren
 Share

Recommended Posts

Hi,

I have a couple of queries about using the search function (located at the top of Service Manager window):

1. If searching for a particular error messages, and numerous incidents are returned, is there a way to bulk-link those incidents to a problem/known error?

2. Is there a way to sort the results that are returned?

Thanks

Lauren

Link to comment
Share on other sites

Be great to get the results in a request list view - this would help

1) for export

2) sorting (eg. date order)

Are there any plans to improve this - I like Lauren's idea of being able to link the results to problem etc

Nasim

Link to comment
Share on other sites

  • 2 months later...

Hi @Steven Boardman @Chaz @James Ainsworth

Please see above topic posted in November - we would really benefit if the two ideas were taken into consideration.

- Some of our major incidents/problems have multiple incidents related to them - linking these on an individual basis takes a lot of time to complete, therefore having the option to bulk link multiple incidents would be helpful.

- When searching, it default sorts by date logged (I think). It is useful sometimes to sort by other factors.

I look forward to hearing from you

Lauren

Link to comment
Share on other sites

  • 2 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...