Searching in Service Manager

[Lauren]

Hi,

I have a couple of queries about using the search function (located at the top of Service Manager window):

1. If searching for a particular error messages, and numerous incidents are returned, is there a way to bulk-link those incidents to a problem/known error?

2. Is there a way to sort the results that are returned?

Thanks

Lauren

[nasimg]

Be great to get the results in a request list view - this would help

1) for export

2) sorting (eg. date order)

Are there any plans to improve this - I like Lauren's idea of being able to link the results to problem etc

Nasim

[dwalby]

+1 for this idea

[Lauren]

Hi @Steven Boardman @Chaz @James Ainsworth

Please see above topic posted in November - we would really benefit if the two ideas were taken into consideration.

- Some of our major incidents/problems have multiple incidents related to them - linking these on an individual basis takes a lot of time to complete, therefore having the option to bulk link multiple incidents would be helpful.

- When searching, it default sorts by date logged (I think). It is useful sometimes to sort by other factors.

I look forward to hearing from you

Lauren

[Ann-MarieHolloway]

+1 for this

[Lauren]

Hi @Steven Boardman @James Ainsworth

Are there any plans to introduce bulk-linking at all? It would be great to be able to do this from either a request list view (where you check the requests you'd like to link) or via the searching.

Thanks

LAuren

[James Ainsworth]

Hi @Lauren

We do have a change in our backlog regarding the linking of multiple requests via the multi-select option on the Request List.  I already had you on this change.  I'll be sure to update this post when it is scheduled and progresses. 

Regards,

James

[Martyn Houghton]

+1 for us as well.

Cheers

Martyn

[James Ainsworth]

Hi @Martyn Houghton

I wasn't sure which of the two requirements you were looking at.  I already have you on the change for the bulk linking from this post.