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Posted

Hi,

I have a couple of queries about using the search function (located at the top of Service Manager window):

1. If searching for a particular error messages, and numerous incidents are returned, is there a way to bulk-link those incidents to a problem/known error?

2. Is there a way to sort the results that are returned?

Thanks

Lauren

Posted

Be great to get the results in a request list view - this would help

1) for export

2) sorting (eg. date order)

Are there any plans to improve this - I like Lauren's idea of being able to link the results to problem etc

Nasim

  • 2 months later...
Posted

Hi @Steven Boardman @Chaz @James Ainsworth

Please see above topic posted in November - we would really benefit if the two ideas were taken into consideration.

- Some of our major incidents/problems have multiple incidents related to them - linking these on an individual basis takes a lot of time to complete, therefore having the option to bulk link multiple incidents would be helpful.

- When searching, it default sorts by date logged (I think). It is useful sometimes to sort by other factors.

I look forward to hearing from you

Lauren

  • 2 months later...
Posted

Hi @Steven Boardman @James Ainsworth

Are there any plans to introduce bulk-linking at all? It would be great to be able to do this from either a request list view (where you check the requests you'd like to link) or via the searching.

Thanks

LAuren

Posted

Hi @Lauren

We do have a change in our backlog regarding the linking of multiple requests via the multi-select option on the Request List.  I already had you on this change.  I'll be sure to update this post when it is scheduled and progresses. 

Regards,

James

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