Jump to content

Service Manager requests not showing in users' profile


Recommended Posts

Guest Paul Alexander
Posted

I don't know if this is a 'global' problem or if it's just our instance or just one or two users.....but, when I search for a co-worker (in this case someone called Jo White) and open their Service Manager  account details, I would expect to see all the Service Manager requests logged by this person.....however, this list shows that there are no entries.

If I do a search for the same person in the request list, then I can see at least 6 requests logged for the same person.

image.png.58983f45f45ca089c7e5c6586bcfd29b.png

image.png.5371957a1a7ffa85b6329407b4f84226.png

 

 

Any idea why there's a difference please?

 

thanks

 

Paul

Posted

@Paul Alexander  could you log a support request for this. Having discussed this with our developers as long as Jo is the customer associated to the request then those requests should appear in the list.  We will need to have a closer look at Jo's profile.

Posted

We've had the same problem raised with support and it was a timeout issue.

The workaround was to go to the different services and view the request there

Guest Paul Alexander
Posted

Hi @Deen

Sorry...this was a schoolboy error.......I hadn't changed the filter to show 'All Requests' which was hiding them from me!

image.png.6b36a74c78c0a88ceeba62ea445c2820.png

 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...