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Service Manager requests not showing in users' profile


Paul Alexander
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I don't know if this is a 'global' problem or if it's just our instance or just one or two users.....but, when I search for a co-worker (in this case someone called Jo White) and open their Service Manager  account details, I would expect to see all the Service Manager requests logged by this person.....however, this list shows that there are no entries.

If I do a search for the same person in the request list, then I can see at least 6 requests logged for the same person.

image.png.58983f45f45ca089c7e5c6586bcfd29b.png

image.png.5371957a1a7ffa85b6329407b4f84226.png

 

 

Any idea why there's a difference please?

 

thanks

 

Paul

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