Service Manager requests not showing in users' profile

[Guest Paul Alexander]

I don't know if this is a 'global' problem or if it's just our instance or just one or two users.....but, when I search for a co-worker (in this case someone called Jo White) and open their Service Manager  account details, I would expect to see all the Service Manager requests logged by this person.....however, this list shows that there are no entries.

If I do a search for the same person in the request list, then I can see at least 6 requests logged for the same person.

 

 

Any idea why there's a difference please?

 

thanks

 

Paul

[Deen]

@Paul Alexander there may be an issue here as I can replicate this behavior also.  I've asked our developers to take a look at this.  I'll let you know what they find.

[Deen]

@Paul Alexander  could you log a support request for this. Having discussed this with our developers as long as Jo is the customer associated to the request then those requests should appear in the list.  We will need to have a closer look at Jo's profile.

[HHH]

We've had the same problem raised with support and it was a timeout issue.

The workaround was to go to the different services and view the request there

[Guest Paul Alexander]

Hi @Deen

Sorry...this was a schoolboy error.......I hadn't changed the filter to show 'All Requests' which was hiding them from me!

 

[Deen]

@Paul Alexander  ah that explains it! Thanks for the update.