Shamaila.Yousaf Posted April 16, 2019 Share Posted April 16, 2019 I have a report to show open incidents for my team, would i like to be able to create a widget to report against a particular category to add to my dashboard. Is this possible? Regards Link to comment Share on other sites More sharing options...
Deen Posted April 17, 2019 Share Posted April 17, 2019 @Shamaila.Yousaf It should be possible, when setting up your widget\measure you would need to report on the h_category field in the h_itsm_requests table. The where clause would need to have something along the lines of h_category = 'Category Name' 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted April 18, 2019 Author Share Posted April 18, 2019 @Deen thank you, any ideas if I can go down to the second level category? I have entered as i.e. Hardware>Mobile Phone which didn't bring up any results when it should have done? Thanks for the info above:). Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted April 18, 2019 Author Share Posted April 18, 2019 I have managed to work this out. Thanks for your time:) Link to comment Share on other sites More sharing options...
Deen Posted April 18, 2019 Share Posted April 18, 2019 @Shamaila.Yousaf good to hear you got this up and running. Deen 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now