David Longley Posted May 2, 2019 Share Posted May 2, 2019 We have just gone live and one thing we would like to set up is that when a new ticket is logged, an email is sent to my team to inform them. by default tickets are assigned to the Servicedesk without an owner. is there a way that an email can be sent every time a ticket is logged to a team informing that that they need to review/assign the new ticket accordingly? Thanks Link to comment Share on other sites More sharing options...
Jack_Podmore Posted May 2, 2019 Share Posted May 2, 2019 @David Longley I may be wrong but is this what you are after? Home > Hornbill Service Manager > Application Settings guest.app.requests.notification.notificationType.assignment Link to comment Share on other sites More sharing options...
David Longley Posted May 2, 2019 Author Share Posted May 2, 2019 @Jack_Podmore cheers! Link to comment Share on other sites More sharing options...
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