Email notifications when new ticket is logged

[David Longley]

We have just gone live and one thing we would like to set up is that when a new ticket is logged, an email is sent to my team to inform them. by default tickets are assigned to the Servicedesk without an owner. is there a way that an email can be sent every time a ticket is logged to a team informing that that they need to review/assign the new ticket accordingly?

 

Thanks

[Jack_Podmore]

@David Longley I may be wrong but is this what you are after?

Home > Hornbill Service Manager > Application Settings 

guest.app.requests.notification.notificationType.assignment

 

 

 

 

[David Longley]

@Jack_Podmore cheers!