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Email notifications when new ticket is logged

David Longley

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We have just gone live and one thing we would like to set up is that when a new ticket is logged, an email is sent to my team to inform them. by default tickets are assigned to the Servicedesk without an owner. is there a way that an email can be sent every time a ticket is logged to a team informing that that they need to review/assign the new ticket accordingly?



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