Ann-MarieHolloway Posted February 13, 2019 Author Share Posted February 13, 2019 Morning @Victor I write to confirm that user Lucy Kenward attempted to search for SR*13330 today, but received the 'No results found' message. I have carried out a search for that call and had successful results. I can confirm that CH*18828 was stuck at the 'Logged' stage, due to a workflow error. The stage was restarted and the ticket is now searchable. Many Thanks Link to comment Share on other sites More sharing options...
Victor Posted February 13, 2019 Share Posted February 13, 2019 @Ann-MarieJones - I can have a look at why SR*13330 does not show up for Lucy... just to confirm, does Lucy have visibility rights on that SR? Good news about the CH Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted February 13, 2019 Author Share Posted February 13, 2019 Thank you @Victor Another colleague Emma Sharman is also unable to search for SR00018532 even though it's in her list of open tickets. Many Thanks Link to comment Share on other sites More sharing options...
Victor Posted February 13, 2019 Share Posted February 13, 2019 @Ann-MarieJones ok, thanks, I'll have a look. Can you please tell me the date and time when these requests were raised? SR*13330 and SR*18532 Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted February 14, 2019 Author Share Posted February 14, 2019 Hi @Victor No problem, SR*13330 Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted February 14, 2019 Author Share Posted February 14, 2019 SR*18532 Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted February 19, 2019 Author Share Posted February 19, 2019 Morning @Victor Do you happen to have an update on this issue? Another colleague, Peter Manchee is currently unable to find any search results for PM*17057 even though he raised the problem ticket and is a member of the call. However, when I search for it, I receive the result Information of the ticket is as follows; Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted February 22, 2019 Author Share Posted February 22, 2019 Good Morning @Victor Do you happen to have an update for our search issue? Many Thanks Link to comment Share on other sites More sharing options...
Victor Posted February 28, 2019 Share Posted February 28, 2019 @Ann-MarieJones no update yet but I am still looking... Link to comment Share on other sites More sharing options...
Victor Posted March 5, 2019 Share Posted March 5, 2019 Still investigating... 1 Link to comment Share on other sites More sharing options...
Victor Posted May 7, 2019 Share Posted May 7, 2019 I have chased internally for an update on this... Link to comment Share on other sites More sharing options...
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