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Hi, I have a few questions regarding the request list columns (i.e. the customisable headings - Reference, Status, Summary etc). 1) Currently in Supportworks, we have a column called "Solution Text", which displays the first line of the most recent update. This is really useful for our analysts as they can see at a glance what the last update was. It also helps determine whether something is outstanding and needs to be actioned on a request. Having this, in addition to the colours on the request list and sub-statuses to show new updates, would be really helpful. Is there another field that displays this information, or is this something that could be easily added? 2) Our users in Service Manager (both full and basic) have been set up with handles in the format "FirstName LastName UserID" - e.g. Joe Bloggs 12345. The customer column displays customers in the format "FirstName LastName". We really need that ID part to be visible in the request list. I can't seem to see a field that says "User ID" in the available columns - is this something that could be added please? Thanks Lauren
At the moment it is not possible to rename a column name when using a 'List of Data' Widget in Advanced Analytics, so when the Widget displays the physical database column name, i.e. h_datelogged, h_pk_reference etc. It would be really useful to be able to use the 'as <name>' format then entering the columns to allow the column output to be renamed or for the Widget output to use the field label/translation text. Cheers Martyn