Using routing rules for raising requests towards a specific CI

[HHH]

Is there any way of setting up routing rules so requests are raised towards a specific service and catalogue item depending on fulfillment of these rules?

[David Hall]

Hi @HHH

Yes you can configure that using routing rule templates, the information you need should all be here

https://wiki.hornbill.com/index.php/Routing_Rule_Templates

Kind Regards,

Dave.

[HHH]

Thanks @David Hall

I'll try using templates