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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. Latest Hornbill Enhancements

    By chriscorcoran,
    • 2 replies
    • 911 views

  2. Auto Close after expiry timer not working

    By Steven Cotterell,   
    • 8 replies
    • 1.5k views

  3. Customer name change - bulk action needed

    By nasimg,   
    • 3 replies
    • 1.4k views

  4. Email Alert

    By Miles,
    • 1 reply
    • 835 views

  5. Who is logging a request in the application?

    By Guest Paul Alexander,
    • 1 reply
    • 884 views

  6. Disable ability to place call on hold

    By Dan Munns,
    • 7 replies
    • 1.2k views

  7. Resolving call: Add Connections

    By Shamaila.Yousaf,
    • 2 replies
    • 839 views

  8. Resolving Jobs with open tasks

    By Jeremy,   
    • 2 replies
    • 866 views

  9. Want catalog item not hidden on portal but available from the intranet

    By HGrigsby,
    • 4 replies
    • 1.2k views

  10. E-mail routing rule not always raising requests

    By dwalby,
    • 2 replies
    • 855 views

  11. Uploading bespoke icons when designing a service

    By Alisha,
    • 2 replies
    • 872 views

  12. Raising requests via email

    By Alisha,
    • 6 replies
    • 1.4k views

  13. Asset Import utility

    By Izu,
    • 6 replies
    • 1.2k views

  14. Categorising Calls

    By Polly.Horn,   
    • 5 replies
    • 1.3k views

  15. FAQs Images not displayed to customers on portal

    By EvanD,   
    • 9 replies
    • 1.6k views

  16. Email not updating a ticket

    By samwoo,
    • 2 replies
    • 1k views

  17. Issue with Hornbill Service Manager

    By nasimg,
    • 3 replies
    • 925 views

  18. Restricting Linked Requests

    By Lauren,   
    • 0 replies
    • 793 views

  19. Services Structure

    By chrisnutt,
    • 3 replies
    • 1.2k views

  20. Email linked request customers

    By HHH,
    • 0 replies
    • 669 views

  21. Ordering of CI's in portal.

    By HHH,
    • 14 replies
    • 1.9k views

  22. Customer Feedback on resolution status (rather than closure)

    By dwalby,
    • 5 replies
    • 1.4k views

  23. Pixel tracking images in tickets are being loaded

    By Vikki Cameron,
    • 5 replies
    • 1.1k views

  24. User Accounts in Service Manager

    By Jeremy,   
    • 5 replies
    • 1.2k views

  25. Requests logged via email - sort into folders automatically

    By Alisha,
    • 6 replies
    • 1.2k views
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