You can not assign a role....

[Shamaila.Yousaf]

Hi

 

We have a new staff member who has joined our Facilities Team, I am replicating the user roles and organisation details as one of his colleagues so have updated the Organisation details against the user as well as add the roles in the 'details' and message appears "you can not assign a role that has a priviledge level of a user to a basic user.

 

The user will be assigned requests and will need the ability to action calls/tasks accordingly.

Not sure if this means we have run out of licenses or if there is something have missed.

 

I thought I would just check as the person who may know is out of the office today and they have requested urgent access.

 

Thanks

Sxx

 

[Victor]

@Shamaila.Yousaf the message is quite clear, it looks the user in question is configured as a basic user. Can you confirm this please?

[Shamaila.Yousaf]

The coworker appears in Service Manager via an import from another system, so it would be setup with a basic user configuration.

[Victor]

Ok, if he is set up as a basic user then you won't be able to assign "user" type roles to it... you can only assign "basic" type roles or you need to change it to a full user...

[Shamaila.Yousaf]

I realised I missed the bit where it asks me to select from the drop down box...i'll give this a try.

Thanks

Sxx