HHH Posted March 25, 2019 Share Posted March 25, 2019 We've noticed that long emails from customers are truncated in the timeline. This in itself is not a major problem since you can view the original email. But the visual cue when this happens is just three little dots at the end of the timeline entry. This is easily missed by the analyst so it would be better to either allow the whole email text in the timeline or add a more noticable cue that the text has been truncated. Link to comment Share on other sites More sharing options...
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