HHH Posted March 25, 2019 Share Posted March 25, 2019 We've noticed that long emails from customers are truncated in the timeline. This in itself is not a major problem since you can view the original email. But the visual cue when this happens is just three little dots at the end of the timeline entry. This is easily missed by the analyst so it would be better to either allow the whole email text in the timeline or add a more noticable cue that the text has been truncated. Link to comment Share on other sites More sharing options...
Victor Posted May 7, 2019 Share Posted May 7, 2019 @HHH this is intended functionality, I believe to make the timeline easier to parse when looking at it... I think @Chaz would be able to shed more light into this... Link to comment Share on other sites More sharing options...
Guest Chaz Posted May 7, 2019 Share Posted May 7, 2019 @HHH there's a maximum amount of text allowed, so if the email is longer than that limit, we take the last 3 characters off and add the ... at the end. We could make it more obvious, but you would still need to click on 'Show More' before seeing that there's more to read? Perhaps something more obvious up front would be better but not sure what that could be just yet Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now