Suggestion: What if an entire site is down?

[Josh Bridgens]

With the upcoming option to have connected or impacted users see other calls in the Self Service Portal, has the option to add a "site" as impacted ever been looked into? Allowing us to add multiple users as impacted by selecting a Site would reduce the amount of duplicate calls we end up getting logged by users that don't bother reading numerous emails we send out/ "I'm Impacted" buttons etc.

 

If this is already available / there is a better way to do it I would love to hear.

 

Josh

[HHH]

Since we work with external customers beingable to do the same by organisation would also be welcome

[James Ainsworth]

Hi Josh,

Thanks for your post.

Yes, this has been considered, however in the initial phase of providing the connected users some visibility of the requests this will not be included.  Adding Sites or Groups would extend the time to make this feature available so we will look at breaking this down into stages.

Regards,

James