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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. Auto Tasks for Asset Entity

    By Daniel,
    • 3 replies
    • 917 views

  2. "Raise New" problems

    By chrisnutt,
    • 15 replies
    • 1.9k views

  3. Problem Management - additional standard field - Replication Steps

    By Martyn Houghton,   
    • 0 replies
    • 543 views

  4. Can't change folder where emails are archived

    By Mette Petersen,   
    • 12 replies
    • 1.3k views

  5. Attachments within the resolve action

    By dwalby,
    • 19 replies
    • 2.6k views

  6. "Known Error" Process - No Resolve Option

    By JAquino,
    • 1 reply
    • 826 views

  7. New Service Manager UI

    By Michael Sharp,
    • 17 replies
    • 2.1k views

  8. Service Subscriptions

    By Jeremy,
    • 9 replies
    • 1.3k views

  9. Team Variable

    By 7oaks,
    • 6 replies
    • 1.1k views

  10. View Dashboard Request Category

    By Brhow,
    • 3 replies
    • 850 views

  11. Unable to generate report based on authorised cases

    By wfmike,
    • 5 replies
    • 1.2k views

  12. Service Notifications - Email (No-Reply)

    By Stephen.whittle,   
    • 4 replies
    • 1k views

  13. Role Required for Editing Task Assignment?

    By Ben Maddams,
    • 1 reply
    • 740 views

  14. Email Routing - Raise New Request

    By Malcolm,
    • 1 reply
    • 757 views

  15. Service Manager - Time not being record when returning to dormant session

    By Martyn Houghton,   
    • 1 reply
    • 747 views

  16. Previous Report History

    By Joyce,
    • 1 reply
    • 9.8k views

  17. Be able to format resolution emails - HTML style formatting

    By Jamie Talbot,
    • 2 replies
    • 814 views

  18. Suspend Nodes

    By Adnan Zamurred,
    • 1 reply
    • 866 views

  19. Changing customer in a bpm from prog cap answer

    By Gareth Watkins,
    • 3 replies
    • 921 views

  20. Change analyst button?

    By Guest Paul Alexander,
    • 1 reply
    • 866 views

  21. Agent request logging

    By AndyGilly,
    • 13 replies
    • 1.6k views

  22. URL on Dashboard

    By Alisha,
    • 9 replies
    • 1.6k views

  23. Sub Status Settings - Portal Update

    By Jeremy,   
    • 11 replies
    • 1.4k views

  24. Time-based business process decisions

    By Lee Jones,
    • 4 replies
    • 855 views

  25. Hyperlinks in Details tab on a request

    By Adrian Simpkins,
    • 12 replies
    • 1.8k views
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