Mette Petersen Posted May 20, 2020 Share Posted May 20, 2020 Hi! We have tried to change the archivefoldername to Archive so that the emails don't fall into the Deleted folder when they are actioned. We have done multiple tests with the servicemanager.email.archive setting on and off and the mails do not move to Archive. They stay in the Inbox. When the archivefoldername is Deleted it does move it to Deleted. Thanks! Mette Link to comment Share on other sites More sharing options...
Victor Posted May 20, 2020 Share Posted May 20, 2020 1 hour ago, Mette Petersen said: so that the emails don't fall into the Deleted folder when they are actioned @Mette Petersen how are they actioned? Is there an analyst raising a request from an email or is the routing rule autoresponder system automatically raising a request from email? Link to comment Share on other sites More sharing options...
Mette Petersen Posted May 20, 2020 Author Share Posted May 20, 2020 Hi Victor, It is when we Raise Request of Apply to Request. We have not switch on routing rules yet. Link to comment Share on other sites More sharing options...
Victor Posted May 20, 2020 Share Posted May 20, 2020 @Mette Petersen odd... tried this just now, works fine for me... are you still working with Yodit on switch on activities? Link to comment Share on other sites More sharing options...
Mette Petersen Posted May 20, 2020 Author Share Posted May 20, 2020 Yodit and I tried it Monday and it didn't work. Will try it again and tell you step-by-step what I am doing. I will post again on Friday (tomorrow is bank holiday) Link to comment Share on other sites More sharing options...
Victor Posted May 20, 2020 Share Posted May 20, 2020 Ok, I'll talk to Yodit maybe we can figure out what's wrong here... 46 minutes ago, Mette Petersen said: tomorrow is bank holiday Where? Link to comment Share on other sites More sharing options...
Mette Petersen Posted May 20, 2020 Author Share Posted May 20, 2020 In France and the weather looks like it will be great so all good ;-) Link to comment Share on other sites More sharing options...
Mette Petersen Posted May 20, 2020 Author Share Posted May 20, 2020 Thanks!! Link to comment Share on other sites More sharing options...
Mette Petersen Posted May 25, 2020 Author Share Posted May 25, 2020 @Victor any joy with this ? Happy to do some testing this week if needed. Thanks! Link to comment Share on other sites More sharing options...
Mette Petersen Posted May 25, 2020 Author Share Posted May 25, 2020 @Victor forgot it is bank holiday in the UK :-) Link to comment Share on other sites More sharing options...
Victor Posted May 26, 2020 Share Posted May 26, 2020 @Mette Petersen Both I and Yodit tried this functionality (Yodit tried in your instance) and it worked fine... may I ask you to do another test and let me know the outcome? Link to comment Share on other sites More sharing options...
Mette Petersen Posted May 26, 2020 Author Share Posted May 26, 2020 @Victor OK so I have tried it again and there was obviously little gremlins playing around when we did our initial testing :-s . All seems good now. Gremlins are gone :0). Thanks! 1 Link to comment Share on other sites More sharing options...
Victor Posted May 26, 2020 Share Posted May 26, 2020 @Mette Petersen goo to know Link to comment Share on other sites More sharing options...
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