Email Routing - Raise New Request

[Malcolm]

Trying to figure out the criteria for invoking a ticket to be automatically generated from an email.

I've created my template within Admin and Service Manager.

And I've created (attempted) the routing rule in Sysetm Admin.

But what invokes it, is it the rule expression?

[Victor]

Have a look through documentation here:

https://wiki.hornbill.com/index.php/Email_Routing_Rules

and here:

https://wiki.hornbill.com/index.php/Routing_Rule_Templates

Each Email Routing rules allow you to define expressions to verify the content of the incoming emails in order for that rule to apply