AndyGilly Posted May 7, 2020 Share Posted May 7, 2020 we have had a reasonable amount of feedback from the service desk team enquiring to whether it would be possible have a search function that could be used when raising a ticket as an agent. is this something that has been looked into before? It would help the service desk log tickets in the correct catalogue items and improve management information thanks Andy Link to comment Share on other sites More sharing options...
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